Privacy Policy

Last updated: May 15, 2026

Terre du Terroir (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Information We Collect

We collect personal information only when necessary to provide our services. This may include:

  • Contact information: name, email address, phone number, shipping and billing address
  • Order information: items purchased, order history, payment method (processed securely — we do not store full card numbers)
  • Account information: username and password (if you create an account)
  • Technical information: IP address, browser type, pages visited, cookies (see Section 6)

2. Why We Collect Your Information

We collect and use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Responding to customer inquiries and support requests
  • Improving our website and shopping experience
  • Sending promotional emails (only with your consent)
  • Complying with legal obligations

3. Legal Basis & Consent

Under PIPEDA, we rely on your informed consent as the legal basis for collecting and using your personal information. By placing an order or creating an account, you consent to our use of your information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share it with:

  • Shipping carriers (e.g., Canada Post, UPS, DHL) to deliver your order
  • Payment processors (e.g., Stripe, PayPal) to process transactions securely
  • Service providers who assist in operating our website (e.g., hosting, analytics), under strict confidentiality agreements
  • Legal authorities if required by law

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Order records are typically retained for a minimum of 7 years for accounting and tax purposes.

6. Cookies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential cookies: required for the site to function (cart, session)
  • Analytics cookies: to understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies: with your consent, to deliver relevant advertisements

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Your Rights Under PIPEDA

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent for non-essential data uses
  • Request deletion of your data (subject to legal obligations)
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise any of these rights, please contact us at: privacy@terreduterroir.shop

8. Security

We use industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls to protect your personal information from unauthorized access, disclosure, or misuse.

9. International Transfers

Your information may be processed by service providers located outside Canada. When this occurs, we ensure appropriate safeguards are in place consistent with PIPEDA requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our site after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries, please contact our Privacy Officer at:

Terre du Terroir
Email: privacy@terreduterroir.shop
Website: Contact Page