Shipping Policy

Last updated: May 15, 2026

Thank you for shopping at Terre du Terroir. We are committed to delivering your order safely and efficiently, wherever you are in the world.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed the next business day
  • You will receive a shipping confirmation email with a tracking number once your order has shipped

2. Domestic Shipping (Canada)

Service Estimated Delivery Cost
Standard Shipping 5–10 business days Calculated at checkout
Expedited Shipping 2–4 business days Calculated at checkout
Free Shipping 5–10 business days Free on orders over CAD $75

3. International Shipping

We are proud to ship worldwide. International shipping is available to most countries.

Region Estimated Delivery Notes
United States 5–10 business days Duties may apply
Europe 10–20 business days VAT and duties may apply
Australia / NZ 14–25 business days Customs fees may apply
Rest of World 14–30 business days Customs fees may apply

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates. Please check your local customs regulations before ordering.

Terre du Terroir is not responsible for delays caused by customs clearance processes.

5. Shipping Rates

Shipping costs are calculated based on the weight of your order and destination. The exact shipping cost will be shown at checkout before you confirm your purchase.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. You can track your package directly on the carrier’s website. Please allow up to 24 hours for tracking information to become active.

7. Lost or Delayed Packages

  • If your package has not arrived within the estimated delivery window, please first check the tracking status
  • For packages marked as delivered but not received, please contact us within 5 business days of the delivery date
  • We will work with the carrier to investigate and resolve the issue

8. Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply.

9. Restricted Items

Some products (particularly live or fresh botanical items) may be restricted for shipment to certain countries due to agricultural regulations. If your order contains a restricted item, we will notify you and offer an alternative or refund.

10. Contact Us

For shipping inquiries:
Email: shipping@terreduterroir.shop
Website: Contact Page